Service Standard

The Service Standard helps teams to create and run great public services.

01 Understand Users and Their Needs

02 Solve a Whole Problem for Users

03 Provide a Joined Up Experience Across All Channels

04 Make the Service Simple to Use

05 Make Sure Everyone Can Use the Service

06 Have a Multidisciplinary Team

07 Use Agile Ways of Working

08 Iterate and Improve Frequently

09 Create a Secure Service Which Protects Users Privacy

10 Define What Success Looks Like and Publish Performance Data

11 Choose the Right Tools and Technology

12 Make New Source Code Open

13 Use and Contribute to Open Standards, Common Components and Patterns

14 Operate a Reliable Service